Identity Protection

Identity Protection  


Identity theft has increased 284% and the number of exposed records reached over 1.5 billion in 2019.1


Your lives are increasingly digitally dependent, and cybercriminals are diversifying their tactics using greater stealth to commit fraud and identity theft. Simple identity theft protection isn’t enough anymore – it is time to protect every aspect of your online life with the first and only comprehensive, integrated Cyber Wellness solution on the market.


As the industry leader in Cyber Wellness protection, AuraTM Identity Guard® protects against the threat of identity theft and cybercriminals. This service includes protection that gives you and your family:

  • $1 million insurance with stolen funds reimbursement.2 Assistance with covered losses due to identity theft with stolen funds reimbursement and $1 million identity theft insurance.
  • IBM Watson AI. IBM Watson® artificial intelligence monitors and processes billions of pieces of information to alert you about potential threats to your identity.
  • Protection for the entire family. Add up to 8 people (including you) on your account through one of our family plans; this may include parents, children, spouses, domestic partners, roommates, and extended family.
  • Data privacy and list removal. Puts you in control of how your personal data is used and sold on the internet by proactively removing your information from data broker/aggregator lists and people finder sites.
  • Credit score and report. Get a monthly Vantage 3.0 credit score based on TransUnion data and an annual credit report with information from Equifax, Experian, and TransUnion.3
  • VPN & safe browsing. Optimize performance and reliability with VPN, safe browsing, and robust anti-virus tools to protect your physical devices against hackers trying to exploit device and network vulnerabilities.



Enroll online through our secure website.


For questions about your existing trial offer coverage, call 1-855-443-7748.

M-F 6am-3p PT

How it Works


Answers about the plan, including eligibility, options, enrollment, customer service and more.
  • Who is the provider?

    Aura Identity Guard combines superior technology and around-the-clock service, saving you time and stress. Identity Guard scans billions of online sources, assesses personal identity risks, raises alerts of suspicious activity, and empowers users with access to 24/7 U.S.-based support and remediation services. With unparalleled family protection, Identity Guard provides access to safe browsing tools and personalized threat alerts.
  • How can this help me?

    With every aspect of our lives represented online, your personal information and identity are constantly at risk. Between working remotely, online shopping and banking, medical records, and social media, our need for protection is greater than ever.

    Data breaches, hacking, and identity theft are on the rise — and it’s a problem that affects everyone, regardless of gender, age, race, income, and location.2 Today, cybercriminals are more skilled at spotting even the smallest vulnerabilities than ever before. While á la carte identity theft protection can protect you in some areas, only Aura Identity Guard can provide complete peace of mind with the maximum protection for every area of your life.

  • What is the Aura™ Identity Guard® Digital Halo?

    The Aura Identity Guard Digital Halo is the first and only comprehensive, integrated Cyber Wellness solution on the market that includes identity theft security, data privacy tools, VPN, and device intrusion protection under one roof – for the most innovative, robust, user-friendly cybersecurity experience available.

    Identity Guard Identity Secure

    Powered by IBM® WatsonTM AI, Identity Secure provides 24/7 identity theft monitoring and alerts you to Dark Web activity, new accounts, and other suspicious activity. Identity Secure stops fraud and identity theft in its tracks within minutes, as well as keeps your children safe online through intuitive cyberbullying capabilities and social media monitoring.

    Identity Guard Privacy Secure

    Privacy Secure puts you in control of your personal data. Your information is proactively removed from data broker/aggregator lists and people-finder sites, which reduces unsolicited, pre-approved credit offers and other spam, and unauthorized use of your personal data.

    Identity Guard Device Secure

    Protecting your physical devices – including computers, tablets, and mobile phones – has never been easier. Device Secure shields your personal data through VPN, safe browsing, and robust anti-virus tools. With Device Secure, you’ll enjoy around-the-clock, fortress-like protection while you browse safely, avoiding malware, ransomware, spyware, and viruses.

  • What are other features of the plan?

    For maximum protection, the Ultimate Plan is the first and only cybersecurity solution to provide all the features you need to stay safe.

    Identity Secure Features

    • Near Real-Time Alerts
    • Auto-On Monitoring
    • Credit and Debit Card Monitoring
    • Bank Account Transaction Monitoring
    • High Risk Transaction Monitoring
    • Bank Account Opening & Takeover Monitoring Address Monitoring
    • Criminal Record Monitoring
    • Dark Web Monitoring
    • 401(k) and HSA reimbursement

    Device Secure Features

    • VPN
    • Anti-Virus
    • Anti-Adware
    • Safe Browsing Software


    Privacy Secure Features

    • Robo-call/Robo-text Protection
    • Device/Cookie Tracking Protection
    • Data Broker List Monitoring/Removal
    • E-mail Solicitation/Junk Mail Prevention
  • How do I enroll?

    Enrolling in Identity Guard is easy and convenient. Simply choose the plan and coverage tier that fits your needs.
  • After I enroll, what can I expect?

    After you enroll, you can expect:

    1. A welcome email with details about your coverage.
    2. During the complimentary period through 12/31/21, there is no cost or payroll deduction. If you choose to continue coverage into 2022 by electing to continue coverage during open enrollment, the subscription cost will be deducted from your paycheck beginning with the first payroll in January 2022. Keep in mind, this coverage is paid with after-tax dollars.


*Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.


No one can prevent all identity theft.


Mercer's Role & Compensation

Details of Mercer disclosure of the compensation.